FAQ
FAQ
This FAQ applies to purchases made through meravello.com. For support, contact service@meravello.com.
Who operates this website?
Chongqing Suishouxue Information Technology Co., Ltd., doing business as Meravello, operates this website and is the seller of record for purchases made through meravello.com.
When will my order be processed?
Orders are typically processed within 1-3 business days after payment is confirmed and the order has passed routine review.
How long does delivery take?
Estimated delivery is typically 7-15 business days after dispatch. Delivery times can vary by destination, carrier operations, customs review, weather, holidays, and other events outside our control.
How much does shipping cost?
Free standard shipping is available on orders over . For orders below the threshold or where additional methods are available, shipping costs are shown at checkout before payment is submitted.
How do I request a return?
Email service@meravello.com within 30 calendar days after delivery. Include your order number, the item you want to return, the reason for return, and photos or videos when relevant.
When will I receive a refund?
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.