Return Policy

Return Policy

This Return Policy applies to eligible purchases made through meravello.com.

Chongqing Suishouxue Information Technology Co., Ltd., doing business as Meravello, operates meravello.com. The company is the seller of record for purchases made through this website.

Business address: Room 2-9, No. 5, No. 70 Yu'ao Avenue, Jiangbei District, Chongqing, China
Customer support: service@meravello.com

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, the item must be unused, clean, unaltered, and in its original condition with original packaging and included accessories when applicable. Items damaged after delivery, missing parts, or returned without approval may not qualify.

How To Request A Return

Before sending any item back, email service@meravello.com with your order number, the item you want to return, the reason for return, and photos or videos when relevant. We will review the request and provide return instructions if approved.

Return Address

Approved returns should be sent to the return address provided by customer support. Unless our team provides a different approved return destination, the business return address is: Room 2-9, No. 5, No. 70 Yu'ao Avenue, Jiangbei District, Chongqing, China.

Return Shipping Costs

Customers are responsible for return shipping costs for preference-based returns, including changed mind, wrong size selected, or no longer needed. If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Refund Timing

Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the funds.